518 Prints Terms & Conditions
By engaging 518 Prints, LLC (“518 Prints”) via accepting an estimate and/or paying the deposit or invoice, you are approving the previewed artwork, garments and/or other items, print/decoration dimensions and approximate placements, and colors as presented by 518 Prints. You are allowing 518 Prints to perform any offered services, and as such you are bound by the following terms and conditions:
1. PRICE QUOTES, ORDERS, AND PAYMENT
a. PRICE QUOTES/ESTIMATES
A price quote or estimate not accepted within thirty (30) days is subject to review. All quotes will be provided in writing and will be honored for three (3) months, unless within that time, there is a significant change in the supply cost or availability, in which case, the quote will be updated.
Payment in full is required on all orders placed unless otherwise agreed upon, and is non-refundable once goods are ordered and production has commenced. Preferred method of payment is ACH/ bank transfer (electronic check from your checking account). Paper check, debit card, credit card, wire, cash, or money order are accepted methods of payment. Paypal is also accepted but requires a 3% processing fee to the order total. A $30 charge will be issued for returned checks. 518 Prints will not commence work until deposit or invoice is paid in full. Unless otherwise arranged, customer will pay the remaining balance before the order can be shipped, delivered, or released. For all orders with a New York state shipping address, NYS Sales Tax will be added to your order. If you have a resale number, please attach a completed NYS ST-120 Tax Form (https://www.tax.ny.gov/pdf/current_forms/st/st120_fill_in.pdf) to avoid paying sales tax. If you are a tax-exempt organization, please provide your tax-exempt certificate.
c. ORDER CANCELLATION
In the case of an order cancellation, if 518 Prints has already commenced working on the order, we shall be entitled to full reimbursement for any costs already incurred, including penalties or restocking charges that our suppliers may charge us. This reimbursement shall be taken from an advanced deposit and the balance refunded to the customer or billed as applicable in accordance with customer’s net term credit agreement. Orders may be cancelled up until the Deposit is made. Once Deposit is made, no refunds will be issued.
2. ARTWORK AND PREPARATION
All artwork files must be 300dpi or vector format. All text must be converted to outlines. We will adjust artwork print size to what we think looks best unless customer specifies specific print dimensions. Printing can only be as good as the artwork. 518 Prints will not be responsible for poor quality printing due to poor artwork provided by the customer. Estimates and quotations for printing are based on the customer supplying the proper “print ready” artwork that conforms to 518 Prints specifications. Any changes in size, type, color or kind will result in additional artwork preparatory time and will be billed at the current rate.
We will accept Photoshop files (300+ dpi), Illustrator files (with text converted to outlines), and other standard image file formats.
We assume all artwork is to scale unless otherwise noted.
Unless specifically requested not to do so, 518 Prints reserves the right to use photos of completed and/or in-process prints for promotional purposes only (i.e.: social media posts).
NOTE: Preview links as provided by 518 Prints include items previewed in a typical or average size garment or item and are not created to-scale. The decoration or print dimensions must be referenced and if the embellishment is requested to be placed “x inches down from the collar” or “x inches above the bottom hem,” that verbiage must be disclosed, or 518 prints will use their judgment to determine best placement.
b. TRADEMARKS & LICENSING
518 Prints is not liable for the use of Trademarked or Licensed Images, and customer assumes full responsibility for the use thereof.
c. PRINTABLE AREAS
Please note that not all shirts will be sewn exactly the same. Print dimensions are to be used for reference as a “safe” zone to avoid printing on any seams or edges.
NOTE: Inconsistencies may occur in ink coverage and registration when printing over the seams, collar or any other edges of a garment. Large prints run the risk of printing over seams. 518 Prints is not responsible for these inconsistencies.
d. PREPARATORY WORK
Mock-ups, films, separations, proofs, screens, samples, and all other preparatory work created, or furnished by 518 Prints shall remain our exclusive property and no use shall be made, nor any ideas obtained therefrom be used, except upon compensation as determined by 518 Prints.
e. PREPARATORY MATERIALS
Artwork, screens, films, color separations, computer graphic files, hard drawn art, sketches and other items when supplied by 518 Prints shall remain our exclusive property unless otherwise agreed in writing. Preparatory materials may be released to the customer should 518 Prints agree, in writing, to release materials for compensation as determined by 518 Prints. If creation of a custom design was quoted, upon being paid for in full, said design would then be considered the property of the customer. Adjustments, creations, and re-creations not billed or paid for, or provided by customer, are considered the property of 518 Prints.
Alterations represent work performed in addition to the original specifications. Such additional work shall be charged at current rates and supported with documentation upon request.
Because of differences in equipment, garments, inks, toners, paper, screen resolution and brightness, and other conditions between the proof and the production operations, a reasonable variation in color between the digital proof and the completed product shall constitute acceptable delivery.
h. CUSTOMER SUPPLIED GOODS
Garments, packing materials, labels, and any other customer-supplied goods may be used if they conform to 518 Prints specifications. 518 Prints reserves the right to deny use of customer supplied materials that do not meet our quality and use standards.
i. CUSTOMER’S PROPERTY
518 Prints will maintain fire, vandalism, malicious mischief and sprinkler leakage insurance on all property belonging to the customer, while such property is in the printer’s possession; 518 Prints liability for such property shall not exceed the amount recoverable from such insurance.
3. PRODUCTION AND TIMELINE
a. PRODUCTION TIME AND DUE DATES
518 Prints standard production time for most orders is 10-15 business days (Mon – Fri) plus shipping time, starting from the date that all customer goods, deposits, and artwork are received, and all account paperwork, quotes, applications, and proofs are approved and signed off. This turnaround time is not guaranteed. 518 Prints reserves the right to ship a customer’s order anytime within 10 business days of receipt of all goods and documentation. 518 Prints only agrees to an exact due date when prior agreed upon with the customer before the order has been processed. At times there are delays and production timelines may reach out longer, especially if delays in sourced materials occur. 518 Prints will notify the customer if this is the case. Additional embellishment and retail finishing may extend the turnaround time.
b. “MUST-HAVE” DATES
518 Prints will do everything we can to meet any “must-have” date, but we cannot guarantee it. Rush fees may apply. Customer will be responsible for any expedited shipping charges associated with the order. The sooner you contact us about your deadline and order idea, the better.
c. ORDERS INCLUDING PROMOTIONAL ITEMS, EMBROIDERY, OR RETAIL FINISHING (FOLDING, BAGGING, LABELING, HANG TAGS)
All orders for promotional items or requiring stitching (sewn-tags tags, patches, embroidery) and/or retail finishing such as folding, bagging, labeling, or applying hang tags) extends the aforementioned production time by 5 - 15 business days.
d. PRODUCTION SCHEDULES
Production schedules will be established and adhered to by both the customer and 518 Prints, provided that neither shall incur any liability or penalty or delays due to war, riot, civil unrest, fire, strikes, actions of government or acts of god or other causes beyond the control of the customer or 518 Prints.
a. GARMENT DYE LOT
Due to practices of batch processing knitted goods when they are dyed, 518 Prints cannot guarantee consistency of color on garments from dye lot to dye lot or from one order to the next.
b. INK COLORS
If the customer does not specify a Pantone color out of a Coated Pantone Book, then 518 Prints will formulate and mix a custom color to best match the representation of your desired colors(s) according to the graphic representation as shown on the monitors used for design. We will pick a specific Pantone for that order and use it on all other orders to keep consistency. Ink color may vary depending on print style, garment type, or garment blend. 518 Prints is not responsible for these color variances.
518 Prints reserves the right to substitute materials of equal or better quality without notification, unless advanced notification is previously agreed upon in writing.
d. OVERRUNS AND SHORTAGES
Overruns and shortages not to exceed 5% on quantities ordered shall constitute acceptable delivery. 518 Prints will bill for actual quantity delivered within this tolerance. If customer requires guaranteed “no less than” delivery, percentage tolerance of overage must be doubled. 518 Prints reserves the right to dispose of, reuse, recycle or sell all overruns refused by the customer in any manner we see fit.
518 Prints will not be responsible for misprints up to 5% per design; however, customer will receive credit against order total for any misprinted items.
Customer shall have the right to purchase rejected material at a reduced cost to be determined by 518 Prints. If customer declines to purchase rejects, 518 Prints has the right to use them for future test prints. If customer provided the goods to be decorated, then they shall be entitled to all rejects. Reject rate shall not exceed 5% on customer supplied goods for standard printing practices and placements. Printing of specialty inks, and special placements (such as over a zipper) shall have a reject rate no higher than 25% unless a different amount is agreed upon in writing prior to production.
g. POLYESTER AND/OR BLENDED ITEMS
Polyester items have intrinsic qualities that create difficulty with printing due to dye migration between garment and ink. This phenomenon can cause an unwanted change or tint to the chosen ink color. 518 Prints combats this by using polyester-specific inks and bleed blockers; however, there is the possibility for dye migration to occur despite these measures. 518 Prints is not responsible for dye migration on polyester and/or blended garments.
5. PACKAGING AND DELIVERY
Unless otherwise agreed upon prior to production, all items will be “bulk folded” in dozens. Individual folding, tagging, bagging, etc. are available and shall be charged at the current rates per request by the customer.
518 Prints is not responsible for any loss, damage, or shipping delays caused by the delivery carrier.
Unless otherwise specified, the price quoted is for a single shipment, without storage, FOB local customer’s place of business or FOB 518 Prints platform for out-of-town customers. Proposals are based on continuous and uninterrupted delivery of complete order, unless specifications distinctly state otherwise. Charges related to delivery from customer to 518 Prints, or from supplier to 518 Prints, are not included in any quotation unless specified. Special priority pickup or delivery service will be provided at current rates upon customer’s request. Materials delivered from customer, or their suppliers are verified with delivery ticket as to cartons, packages or items shown only. The accuracy of quantities indicated on such tickets cannot be verified and 518 Prints cannot accept liability for shortages based on supplier’s tickets. Title for finished work shall pass to the customer upon delivery to carrier at shipping point or upon emailing of invoices for finished work, whichever occurs first.
6. WARRANTY AND INDEMNIFICATION
a. GENERAL WARRANTY
Printer shall disclaim any and all express or implied warranties of merchandise and disability or warranty fitness for a particular purpose. Although the printer uses quality materials, due to the wide variety in laundering conditions and detergents, 518 Prints does not guarantee against fading, print damage or shrinking of garment during laundering.
b. CLAIMS OR ERRORS
All claims must be submitted within 72 hours of date of delivery. Please email info@518Prints.com to submit your claim, if not directly to your sales agent. In the case of an error, 100% of items must be returned to 518 Prints or the reprint/refund will not be authorized. 518 Prints has the right to change prices and terms and conditions without notice.
The customer shall indemnify and hold harmless 518 Prints from any and all loss, costs, expense and damages on account of any and all manner of claims, demands, actions and proceedings that may be instituted against 518 Prints on grounds alleging that the said printing violates any copyright or any property right of any person, or that it contains any matter that is libelous or scandalous, or invades any person’s right to privacy or other personal rights except to the extent that 518 Prints has contributed to the matter. The customer agrees to, at the customer’s own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against 518 Prints, provided that 518 Prints shall promptly notify the customer with respect thereto, and provided further that 518 Prints shall give to the customer such reasonable time as the urgency of the situation may permit in which to undertake and continue the defense thereof.